Privacy Policy

We may collect your name, email address, phone number, account details, ticket purchases, event activity, payment references, and payment status. We may also collect verification documents from organisers, information you provide when contacting support, and device or usage information where applicable.

We use your information to manage accounts, process ticket purchases and payments, issue digital tickets, support QR check-in through PassControl, help organisers manage events, provide customer support, improve security, prevent fraud, and meet legal obligations.

We may share relevant information with event organisers, payment processors, technology providers, and authorities where required or permitted by law. Organisers may receive attendee information needed to manage their events and must handle it responsibly.

We do not sell your personal information.

We may use cookies and similar technologies to maintain sessions, remember preferences, support security, and improve our services. You can manage cookies through your browser settings.

We use reasonable measures to protect personal information and retain it only for as long as reasonably necessary to provide our services, meet legal obligations, maintain records, and resolve disputes. However, no system can be guaranteed completely secure.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also have rights to withdraw consent, object to certain processing, or request a copy of your information. We may verify your identity before handling a request.

Third-party services linked to or integrated with CirclePass may have their own privacy policies. Where service providers process information outside Nigeria, we take appropriate steps to protect it in accordance with applicable requirements.

Our handling of personal information is subject to applicable data protection laws, including the Nigeria Data Protection Act 2023 where applicable.

Users must meet the age requirements stated in our Terms of Service. Organisers and payout recipients must be at least 18 years old, and individual events may have additional age restrictions.

We may update this policy when our services or legal obligations change. Revised versions will be published on our website.