Terms of Service

Users must provide accurate information and keep their account details secure. Attendees may use CirclePass subject to applicable laws and event-specific age restrictions. Users under 18 must obtain any legally required parental or guardian consent. Organisers and payout recipients must be at least 18 and meet our verification requirements.

Fraud, fake tickets, unauthorised transactions, and attempts to compromise the platform are prohibited.

CirclePass enables users to discover events, purchase tickets, access digital passes, and receive event updates. Organisers are responsible for accurate event information, necessary permissions, event delivery, entry conditions, and communicating cancellations or changes.

CirclePass provides the platform but does not guarantee the delivery or quality of events organised by third parties.

Ticket prices and applicable charges will be displayed before checkout. CirclePass charges a 5% platform service fee on eligible ticket transactions. Depending on the event's arrangement, the organiser or attendee pays this fee, with any attendee charge disclosed before payment.

Purchases are confirmed only after successful payment and ticket or purchase confirmation. Organiser payouts are subject to verification, applicable fees, refunds, reversals, disputes, and payment processing. We may review or delay payouts where reasonably necessary for security, verification, dispute resolution, or legal compliance.

Cancellations, postponements, rescheduling, and refund requests are governed by our Refund Policy, the applicable event policy, and relevant laws. Organisers are responsible for communicating event changes and fulfilling their obligations to ticket holders. Refunds are subject to the applicable policy and legal requirements.

Users must keep digital tickets secure and comply with the stated entry conditions. Invalid, duplicated, cancelled, or refunded tickets may be rejected.

CirclePass's branding, software, and platform materials belong to BIG CIRCLE BG or their respective owners. Users retain ownership of content they submit but grant CirclePass permission to use it as reasonably necessary to operate and promote the platform and relevant events.

We collect and share personal information as necessary to provide ticketing and event services, support organisers, process payments, and meet legal obligations. Relevant attendee information may be shared with event organisers. Our Privacy Policy explains our data practices and applicable user rights under relevant data protection laws.

We may restrict access to CirclePass for breaches of these Terms, suspected fraud, security concerns, or legal requirements. We aim to maintain a reliable service but cannot guarantee uninterrupted access. To the extent permitted by law, we are not responsible for an independent organiser's failure to deliver an event or for third-party actions. Liability that cannot legally be excluded remains unaffected.

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes should first be addressed through good-faith communication, without limiting either party's legal rights.

We may update these Terms when necessary and publish the revised version on our website.